Account

How do I sign up ?
Navigate to "create an account". On the following page, input your data in the required fields. After you have finished, you should receive a confirmation email on the email you provided which, upon opening, will confirm your email and register you UFA Marketplace.

What do to if I have forgotten my password?
Navigate to Login Page. On the login page please enter your email and click on forgotten password. We will send an automated email to reset the password as your desire.
Note : Do check your spam or junk folder. 

Buying Items  

How can I add a product to my shopping cart?
To add a product to your cart, select a product whether its from E-Liquids or Kits & Mods or whichever product you wish to buy and select “Add To Cart” to add that product to your cart.
How do I remove an item from my shopping cart?
To remove an item from your shopping cart, go into your shopping cart and select “x” from the bottom right corner of each product to remove the product.
How can I remove an item after placing the order?
UFA encourages you to double check before placing an order, but in case of any situation you are always welcome to contact your dedication account manager to do make the changes you required.
How can I add an item after placing the order?
UFA encourages you to double check before placing an order, but in case of any situation you are always welcome to contact your dedication account manager to do make the changes you required.
How do I pay for the items from my shopping cart?
To pay for the products you have added into your shopping cart, simply open your shopping cart and from the “Summary” tab, select “Proceed To Checkout” please update your shipping address and proceed to pay for the order from there with the available payment option.
How can I cancel my order?
If you wish to cancel an order you can do so by contacting your dedicated account manager. Note that you should have a valid reason as to why you wish to cancel your order. Please read our “Terms & Conditions” for further information regarding this.

Resolving Buying Problems:

How Can I return an Item?
To return a product(s). Please refer to our “Return & Missing items Policy” page to see the conditions required to proceed with returns/refunds.
Note : Change of mind is not accepted, only manufacturing fault will be considered.
What Should I do If I have received an incomplete order?
In this situation, you can contact your dedicated account manager by filling out this form and share with him/her please refer to this page “Return & Missing items Policy”
What Should I do If I haven’t received my order?
In this situation, you can contact your dedicated account manager or you are more than welcome to give us a call at +44 (0) 20 3318 9790

Shipping & Tracking: